Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Time Guarantee

  • Every single assistance request you send to us will be dealt with within maximum sixty minutes. If your ticket or e–mail needs further assistance from a server administrator, we will forward it and leave a comment to inform you that your case is being worked on. If you order the Optional Admin Services package, all of the server management services included there will be executed at a time of your liking.

  • Top quality support service

  • A First–Rate Tech Support Service

  • We’ll be online for you 24–7–365 to reply to any enquiries that you may have connected with our Control Panel or any of the apps that we have preinstalled for you on the server. In case you also require support with server administration procedures, take a glance at our Optional Admin Services package, which includes data backup space, weekly OS updates, server monitoring and restarting services, plus problem troubleshooting and software installation procedures.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Control Panel was preinstalled for each dedicated web hosting plan. Among its functionalities is a very time and effort–saving integrated knowledge base that will walk you step by step on all the operations that you can carry out. Most of the instructional articles in addition video versions which show all the actions that you can carry out in a highly illustrative way. You can find all the educational articles and the video tutorials in the upper right corner of each section of the Control Panel.