One-Hour Response Guarantee in Website Hosting
With a website hosting from us, you can just forget about waiting for hours on end, or even a whole day, to receive an answer to a technical support ticket or an e-mail. Regardless of when you touch base with us, we will lend you a helping hand within no more than one hour with any sales or technical queries that you may have. The fact is, our actual response time hardly ever surpasses twenty-thirty minutes. Since we are at your disposal night and day, you will always get assistance in a timely fashion and we know exactly how critical that is in the Internet age. As soon as you contact us, we will answer your queries. If you come across any technical difficulty, we’ll rectify it for you, or we will give you all the needed information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we are aware of exactly how crucial it is to obtain well-timed assistance, we guarantee that you will never have to wait around for more than sixty minutes to obtain an answer to any ticket that you submit via your semi-dedicated server Control Panel. In reality, you will rarely have to wait around for more than 20-30 minutes and this applies to any issue regardless of its nature – technical, billing or general. Additionally, our tech and customer support staff is available 24-7-365, which means that even in case you open a ticket during holidays, you’ll always receive an instant response, which will contain the answer to a query, the solution to a complication or the info needed to resolve an issue yourself – if there is something that you have to do on your end. If you use our services, you won't ever need to spend a whole day waiting for a response like you would with plenty of other web hosting companies.