If you’ve got a site, a problem could always appear and it does not necessarily have to be connected with the hosting service itself. For example, something can go wrong when you update a web application or some crucial content may be modified or deleted unintentionally. Whatever the nature of the problem is, you’ll have to get in touch with the respective customer service staff and ask them to retrieve a backup or to help you troubleshoot the problem that you are encountering. How promptly they will do that will predetermine the period of time that your sites will be down. For specific websites like social networking sites or e-commerce portals, a repeated downtime period too often means losing visitors and money. Because of this, it’s of critical importance that you use the services of a hosting company that offers not only a good tech support service, but also a quick one.

One-Hour Response Guarantee in Website Hosting

With a website hosting from us, you can just forget about waiting for hours on end, or even a whole day, to receive an answer to a technical support ticket or an e-mail. Regardless of when you touch base with us, we will lend you a helping hand within no more than one hour with any sales or technical queries that you may have. The fact is, our actual response time hardly ever surpasses twenty-thirty minutes. Since we are at your disposal night and day, you will always get assistance in a timely fashion and we know exactly how critical that is in the Internet age. As soon as you contact us, we will answer your queries. If you come across any technical difficulty, we’ll rectify it for you, or we will give you all the needed information if there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we are aware of exactly how crucial it is to obtain well-timed assistance, we guarantee that you will never have to wait around for more than sixty minutes to obtain an answer to any ticket that you submit via your semi-dedicated server Control Panel. In reality, you will rarely have to wait around for more than 20-30 minutes and this applies to any issue regardless of its nature – technical, billing or general. Additionally, our tech and customer support staff is available 24-7-365, which means that even in case you open a ticket during holidays, you’ll always receive an instant response, which will contain the answer to a query, the solution to a complication or the info needed to resolve an issue yourself – if there is something that you have to do on your end. If you use our services, you won't ever need to spend a whole day waiting for a response like you would with plenty of other web hosting companies.