A live chat is one of the several channels of communication provided by some hosting companies as part of their support service. Depending on the company, the chat is used for pre-sales, billing and/or tech support. This method of contact is faster in comparison to a support ticket and it makes it much more unlikely to misspell or misunderstand anything compared to a call with a representative. In addition, if the issue that you have requires some time to be reviewed and resolved, you'll be able to do something different at the same time rather than just waiting, like you'd have to do when you call. Also, you can employ a live chat assistance service free of cost provided that you have world wide web access even if your website hosting supplier is situated in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Website Hosting

As we acknowledge the fact that a number of problems are easily resolved when you chat with a live person, we supply a live chat service for all our potential and current clients. Our chat is accessible every day and our customer care representatives will help you with a variety of questions and issues. In case you aren't our client yet, you'll be able to learn more about our website hosting packages and the web hosting platform in general in order to make sure that your web sites will operate effectively on our servers. If you already have an account and you've got some questions or you experience any problems with some of our services, you'll be able to get in touch with us through the live chat and we will provide the required information or assist you to troubleshoot the problem. You will need to open a support ticket for specific issues that require more time or the assistance of a sysadmin, still for a number of standard troubles you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is accessible to all of our potential and present clients. In case you're searching for a new web hosting account, you are able to chat in real time to one of our agents and obtain more details about our semi-dedicated plans so as to choose the optimal plan for your websites. If you already have an account with us, we will be able to support you timely with general, billing and 1st level techissues. Though in certain cases you will need to open a support ticket since there're troubles that cannot be resolved through a live chat, we will be able to help you with numerous standard jobs, for instance setting up an email account in an email client or forwarding one domain to another one. Thus, you will receive quick assistance and you'll save a long time.