A ticketing system is the most widespread communication medium that web hosting companies offer to their customers. It’s usually part of the billing account and is the very best way to resolve an issue that takes some time to investigate or that has to be escalated to a system administrator. In this way, all comments supplied by either party will be kept in one place in the event that somebody else needs to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, so you’ll need to sign in and out of at least two accounts in order to do some operation or to touch base with the company’s support staff. In case you would like to manage a number of domain names and each one is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. On top of that, it can take a considerable period of time for the provider to respond to your ticket requests.

Integrated Ticketing System in Website Hosting

In stark contrast with what you may find with lots of other web hosting companies, the ticketing system that we use with our website hosting plans is included in the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t have to remember different log-in names and passwords, since you will be able to manage your tickets and the web hosting account itself in one single place. So, in case you’ve got an enquiry or stumble upon a difficulty, you can touch base with our technical support staff representatives instantly. Our ticketing system features a clever search functionality. This goes to say that even in case you have opened heaps of tickets over the years, you will be able to find the one that you need effortlessly. Also, you can read knowledge base guides to solving commonly encountered complications.

Integrated Ticketing System in Semi-dedicated Servers

We find it more convenient to manage everything in a single location, so we’ve implemented a trouble ticket system into the in-house built Hepsia Control Panel, which is available with each semi-dedicated server plan. This will permit you to manage the communication with our support team along with your disk drive space, which implies that you won’t need to remember an additional user name for some other admin interface. You’ll be able to submit a new ticket or to track the status of an old one with less than several mouse clicks whilst you are browsing the files hosted in your semi-dedicated account. In addition, you can search through older tickets using an intelligent search functionality or check applicable knowledge base articles, which offer solutions to commonly encountered complications. The built-in ticketing system is monitored 24x7 with the maximum ticket response time being just one hour, so there’ll always be someone to help you out.