Being able to communicate with your website hosting supplier when you have any sort of questions or experience any issues is very important and how quickly they'll answer back and take action could be crucial, in particular when your web site is business-oriented, as longer downtime often means losing potential customers. The support solutions are also one way to identify actual suppliers from resellers. The second in most cases reply only to emails or support tickets and you'll have to wait for a whole day or even more so as to get an answer. If the issue involves several replies, you'll end up losing a few days to have a problem fixed. When you use a genuine and trustworthy website hosting company, you will be able to get in touch with the support team anytime and receive an instant response whatever the problem or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Website Hosting

We acknowledge the importance of getting assistance without delay, so our website hosting services include 24/7 technical support plus several options for communication. In case you don't have an account yet, you can easily give us a call or take advantage of our live chat and speak with a live representative, in order to find out about our services or check if our servers meet the system requirements for your websites. As a result, you'll never end up buying a service that you cannot use effectively. In case you already have your hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires further investigation. In contrast to the majority of providers out there, we reply to all of the tickets within the hour, so you will not have to wait for an entire day. Our support services are available day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated plans that we offer include 24/7 customer and tech support, which means that no matter what problem you experience, you'll be able to get in touch with us and we will assist you at once. Our guaranteed reply time for any e-mail message or support ticket that you open from your Hepsia website hosting Control Panel is 1 hour; the actual response time hardly ever exceeds 20 min. We also provide phone support with multiple local numbers internationally plus a live chat, so that you'll be able to contact us and receive more information about our solutions even if you do not have an account yet. We are able to help you with any kind of question or an issue you have - payment methods, plan specifications, email setup, website hosting account settings, etcetera. If you employ our services, you will never have an issue where you need to wait for a few days to get an issue resolved like you will have to do with a number of other companies.

24/7 Customer Support in Dedicated Servers

All of the dedicated server plans that we offer come with 24/7 support via different methods of communication and with a 1-hour maximum answer time guarantee. If you want to learn more about the packages or you have some billing or general questions, you'll be able to call one of the local numbers we have worldwide or you could use our live chat service and talk with a live agent. For strictly technical matters that require the help of a technical support person or an administrator, you can open a ticket from your billing Control Panel or you can send an email message, because all of these channels are more appropriate to track a particular problem. The reply time for them rarely surpasses 30 minutes, so you can forget all about waiting for a whole day so as to get help. The support service is available for all the server-related issues, as well as the pre-installed software. If you'd like to receive assistance for third-party applications, you can consider ordering the Managed Services upgrade that we offer with all the plans.